Blackbox RMS
Privacy Policy
This Privacy Policy explains how Blackbox RMS collects, uses, stores, and protects personal information when you visit the website, create a customer account, request a demo, purchase software, download installers or guides, or contact Blackbox RMS for support.
Who We Are
Blackbox RMS provides desktop release management software and related customer portal services. If you have any privacy questions, you can contact info@blackboxrms.com.
Information We Collect
- Name, email address, and account details when you sign up or contact us
- Order, download, license, and customer portal activity linked to your account
- Billing and payment status information needed to fulfil purchases and rent-to-own plans
- Support messages, onboarding requests, and other communications you send to us
- Basic website and portal usage, diagnostic, and security information
- Files, links, and form data submitted through Blackbox delivery or portal workflows
How We Use Information
- To create and manage customer accounts
- To process orders, issue licenses, and provide downloads
- To deliver demos, installers, guides, and portal access
- To respond to support, sales, onboarding, and account enquiries
- To maintain service security, investigate misuse, and prevent fraud
- To improve Blackbox RMS software, portal flow, and customer experience
- To meet accounting, tax, legal, and record-keeping obligations
Why We Process Information
Depending on the situation, Blackbox RMS processes personal information because:
- it is necessary to provide the service or fulfil a purchase you requested;
- it is necessary for legitimate business interests such as support, security, and service improvement; or
- it is required to meet legal or regulatory obligations.
Payments
Payments are processed by secure third-party providers such as Stripe. Blackbox RMS does not store full payment card details on this website or in the customer portal.
Cookies And Similar Technologies
Blackbox RMS uses necessary technologies to support core site and portal functions, including customer account access and secure session handling in the portal. On the public website, Blackbox RMS may also use optional analytics-related browser storage and event tracking to understand how pages and purchase routes are being used. Those analytics functions are only intended to run after you choose to allow them through the site consent controls.
Who We Share Information With
Blackbox RMS may share limited personal information with service providers that help operate the service, including providers involved in payments, hosting, file delivery, email, and platform security. We only share information where it is reasonably needed to provide or protect the service.
International Transfers
Some service providers used by Blackbox RMS may process information outside your country. If that happens, Blackbox RMS aims to rely on appropriate contractual, legal, or technical safeguards suitable for the service being used.
Retention
Blackbox RMS keeps personal information only for as long as it is reasonably needed for account administration, support, software delivery, licensing, security, and legal or accounting record-keeping.
Your Rights
Depending on the law that applies to you, you may have rights to request access to your personal information, ask for corrections, request deletion, object to certain processing, or request a restriction on use. You may also have the right to complain to your local data protection authority.
Security
Blackbox RMS takes reasonable technical and organisational steps to protect customer accounts, portal access, licensing records, and stored service data from unauthorised access, misuse, or loss.
Children
Blackbox RMS is intended for business, label, and artist use and is not directed at children. Please do not use the service to knowingly submit children's personal information unless you have the lawful authority to do so.
Changes To This Policy
Blackbox RMS may update this Privacy Policy from time to time to reflect changes in the service, the law, or the way the platform operates. The latest version published on this site will apply.
Contact
For privacy questions, contact info@blackboxrms.com.
Instagram: @blackboxrms